Terms of Service

Effective Date: 18 August 2025

1. Acceptance of Terms

By accessing or using the Tangerpay API (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service.

2. Description of Service

Tangerpay provides an application programming interface ("API") that allows authorized users to access data, make changes and perform actions on the Tangerpay configuration and equipment installed at their locations (the "Service"). The Service is provided subject to these Terms and our Privacy Policy.

3. API Access and Authentication

3.1 API Keys

  • You must obtain a valid API key to access the Service

  • API keys are tied to your subscription and may have different permission levels

  • You are responsible for maintaining the confidentiality of your API key

  • You must not share your API key with unauthorized parties

3.2 Authorized Use

  • You may only use the API for legitimate business purposes

  • You must comply with all applicable laws and regulations

  • You must not attempt to circumvent any security measures or access controls

4. Usage Limits and Restrictions

4.1 Rate Limits

  • The Service is subject to rate limits as specified in your subscription plan

  • Exceeding rate limits may result in temporary or permanent suspension of access

  • Rate limits may be modified at Tangerpay's discretion with reasonable notice

4.2 Prohibited Uses

You must not use the Service to:

  • Violate any applicable laws or regulations

  • Infringe upon intellectual property rights of others

  • Transmit malicious code, viruses, or harmful content

  • Attempt to gain unauthorized access to systems or data

  • Reverse engineer, decompile, or attempt to derive source code

  • Resell or redistribute access to the Service without authorization

  • Use the Service for competitive intelligence or benchmarking without consent

5. Data and Privacy

5.1 Your Data

  • You retain ownership of any data you submit through the API

  • You grant Tangerpay a license to process your data solely to provide the Service

  • You are responsible for ensuring you have the right to submit any data to the Service

5.2 Payment Customer Data Protection

  • The Service may provide access to personally identifiable information (PII) of payment customers, including but not limited to email addresses, names, and transaction details

  • You acknowledge that payment customers have not provided explicit consent for marketing communications

  • You are strictly prohibited from using payment customer PII for:

    • Direct marketing or promotional communications

    • Building marketing databases or contact lists

    • Sharing with third parties for marketing purposes

    • Any purpose other than transaction processing, customer service, and legally required record-keeping

  • You may only use payment customer PII when you have obtained explicit, documented consent from the payment customer for the specific intended use

  • You must implement appropriate technical and organizational measures to protect payment customer PII

  • You must comply with all applicable data protection laws including but not limited to GDPR, CCPA, and local privacy regulations

5.3 Our Data

  • All API responses, documentation, and related materials remain the property of Tangerpay

  • You may not cache API responses beyond reasonable operational needs

  • You must not store or retain data beyond what is necessary for your application's functionality

6. Service Availability

6.1 Uptime

  • Tangerpay strives to maintain high availability but does not guarantee uninterrupted service

  • Scheduled maintenance will be communicated with reasonable advance notice

  • Service Level Agreements (SLAs), if any, are specified in your subscription agreement

6.2 Changes to Service

  • Tangerpay reserves the right to modify, suspend, or discontinue the Service

  • We will provide reasonable notice of material changes that affect functionality

  • Continued use of the Service after changes constitutes acceptance of those changes

7. Fees and Payment

  • Service fees are as specified in your subscription plan

  • Fees are non-refundable unless otherwise specified

  • Tangerpay may modify fees with 7 days' notice

  • Failure to pay fees may result in suspension or termination of access

8. Intellectual Property

8.1 Tangerpay IP

  • The Service, including all software, documentation, and related materials, is owned by Tangerpay

  • These Terms do not grant you any intellectual property rights except as explicitly stated

8.2 Feedback

  • Any feedback, suggestions, or improvements you provide may be used by Tangerpay without obligation

9. Support and Maintenance

  • Support is provided as specified in your subscription plan

  • Tangerpay may provide updates, patches, or new versions at its discretion

  • You are responsible for implementing any required changes to maintain compatibility

10. Limitation of Liability

  • TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND

  • Tangerpay SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES

  • Tangerpay's TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT PAID BY YOU IN THE TWELVE MONTHS PRECEDING THE CLAIM

  • Tangerpay DOES NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE OR UNINTERRUPTED

11. Indemnification

You agree to indemnify and hold harmless Tangerpay from any claims, damages, losses, or expenses arising from:

  • Your use of the Service

  • Your violation of these Terms, including any misuse of payment customer PII

  • Your violation of any applicable laws or third-party rights

  • Any data you submit through the Service

  • Any privacy law violations arising from your handling of data obtained through the Service

12. Termination

12.1 Termination by You

  • You may terminate your use of the Service at any time by discontinuing use and notifying Tangerpay

12.2 Termination by Tangerpay

  • Tangerpay may suspend or terminate your access for violation of these Terms

  • Tangerpay may terminate the Service with 7 days' notice

  • Tangerpay may immediately terminate access due to non-payment of fees, breach of merchant agreements, or suspension of underlying payment processing services

12.3 Automatic Termination

  • API access is automatically revoked upon termination of any underlying merchant account or payment processing agreement

  • Termination of merchant relationships by either party results in immediate cessation of API access for that merchant's data

12.4 Effect of Termination

  • Upon termination, your right to use the Service ceases immediately

  • You must cease all use of API keys and delete any cached data

  • Provisions that by their nature should survive termination will remain in effect

13. Compliance and Export Controls

  • You must comply with all applicable export control laws and regulations

  • You represent that you are not located in a country subject to trade embargo

  • You are not listed on any government list of prohibited or restricted parties

14. Governing Law and Dispute Resolution

  • These Terms are governed by the laws of Queensland, Australia

  • Any disputes will be resolved through binding arbitration in Queensland, Australia

  • You waive any right to participate in class action lawsuits

15. General Provisions

15.1 Entire Agreement

  • These Terms constitute the entire agreement between you and Tangerpay

  • These Terms supersede any prior agreements or understandings

15.2 Severability

  • If any provision of these Terms is found invalid, the remaining provisions remain in effect

15.3 No Waiver

  • Failure to enforce any provision does not constitute a waiver of that provision

15.4 Assignment

  • You may not assign these Terms without Tangerpay's written consent

  • Tangerpay may assign these Terms without restriction

15.5 Modifications

  • Tangerpay may modify these Terms with 7 days' notice

  • Continued use after changes constitutes acceptance

16. Contact Information

For questions about these Terms, please contact:

Tangerpay

Email: service@tangerpay.com

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